Conga contracts latency and gateway time out issues.

Incident Report for Conga

Resolved

The issue has been fully resolved and all affected systems have returned to normal operation.

Posted May 21, 2026 - 23:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 21, 2026 - 22:55 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 21, 2026 - 22:52 UTC

Update

We are continuing to investigate a root cause while scaling infrastructure to help improve performance and stability.

Posted May 21, 2026 - 22:25 UTC

Update

We've scaled up our infrastructure and seen performance improvements, but are still addressing intermittent timeouts being observed by some customers.

We will provide further updates as they are available.

Posted May 21, 2026 - 21:06 UTC

Investigating

The fix did not work, we are still facing 504 issues. We are investigating it.

Posted May 21, 2026 - 18:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 21, 2026 - 16:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 21, 2026 - 15:24 UTC

Investigating

We are currently investigating this issue.

Posted May 21, 2026 - 15:05 UTC

This incident affected: Conga Legacy Products - North America (NA) (Conga Contracts - NA).