Investigating Issue Impacting Conga Composer & Batch

Incident Report for Conga

Resolved

The Salesforce EU region service disruption has been fully resolved. All Conga Batch and Composer services have returned to normal operations.

If you're experiencing any issues with batch, please refresh your batch token: https://documentation.conga.com/en/composer-for-salesforce/current/composer-for-administrators/conga-batch/troubleshooting-conga-batch/refreshing-your-salesforce-refresh-token-for-conga-batch

If after refreshing, you are still experiencing issues, please open a case with our technical support team in your Conga community portal.

Posted Sep 16, 2025 - 22:50 UTC

Monitoring

Salesforce has reported all services in the region have been restored. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.

Services should now be accessible and functioning normally.

Posted Sep 16, 2025 - 22:11 UTC

Identified

We are currently investigating reports of intermittent failures affecting Conga Batch and Composer within the EU region. This issue is due to an ongoing Salesforce service disruption affecting customer login capabilities in the region. At this time, there is no impact to Composer API services.

Customers may continue to experience intermittent errors as we closely monitor the upstream Salesforce service restoration. Our services will resume normal operations once Salesforce resolves the EU region issues.

We will provide further updates as they are available.

Posted Sep 16, 2025 - 21:41 UTC

This incident affected: Document Automation - EMEA (EU) (Conga Composer - EU, Conga Batch - EU).