Sign 2.0 services on Conga Advantage Platform for APAC region are down

Incident Report for Conga

Resolved

The OneSpan issue impacting Sign 2.0 services on Conga Advantage Platform for APAC region has been fully resolved and all affected systems have returned to normal operation.

Posted Jan 10, 2026 - 07:45 UTC

Identified

Issue seems to be on the account of OneSpan maintenance. Conga team is closely working and following up with OneSpan support.
Initial findings indicate that the problem appears to be related to the apitoken / clientApp / accessToken request.
More information is available at https://support.onespan.com/csm?id=trust_center_environment_status&environment=baf6c32d1b2be0505ed6fcc2cd4bcb03

Posted Jan 10, 2026 - 06:27 UTC

Investigating

Sign 2.0 services on Conga Advantage Platform for APAC region are down. Sign dashboard, Sign connector, Sign APIs are currently down.

Posted Jan 10, 2026 - 04:38 UTC

This incident affected: Document Automation - APAC (AP) (Conga Sign - AP).