A fix has been implemented. Our systems are recovering, and we are now closely monitoring performance and stability to ensure the issue is fully resolved.
Services should now be accessible and functioning normally.
Thank you for patience.
Posted Oct 26, 2026 - 13:01 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 26, 2026 - 11:20 UTC
Update
The identified fix is currently being implemented, and we are seeing progress towards stabilising the affected services.
Some customers may continue to experience intermittent errors or degraded performance while remediation is ongoing.
Thank you for your continued patience.
Posted Oct 26, 2026 - 11:19 UTC
Identified
We've identified the root cause of the issue impacting Conga Platform products.
Our teams are actively working on implementing a solution to resolve the issue.
Customers may continue to experience intermittent errors/slow performance while the fix is being deployed.
Thank you for your patience.
Posted Oct 26, 2026 - 09:05 UTC
Update
Our team continues to investigate the issue and is working on a resolution as a priority. We will provide further updates as more information becomes available. Thank you for your patience.
Posted Oct 26, 2026 - 07:55 UTC
Investigating
We are currently investigating reports of Degraded Performance affecting Conga Platform products within the EU region.
Customers may experience intermittent errors/slow performance while accessing Conga Platform products.
We will provide further updates as they are available.
Posted Oct 26, 2026 - 06:02 UTC
This incident affects: Revenue Lifecycle Management - EMEA (EU) (CPQ Catalog Service - EU, CPQ Config Service - EU, CPQ Pricing Service - EU, CPQ Administration Service - EU, CPQ Assets Service - EU, CPQ Renewals Service - EU, CPQ Quote Service - EU, CPQ Order Service - EU) and Contract Lifecycle Management - EMEA (EU) (Conga CLM - EU, X-Author for Contracts - EU, Merge Service - EU, Discovery AI - EU).